Terms & Conditions
The website www.kinology.gifts and trading name ‘Kinology’ within this document are owned and operated by Studio Kiin Pty Ltd (ABN 14 648 174 896). When we say “you, your” etc, we mean the person using our site. When we say “our, we, us” etc, we mean Studio Kiin Pty Ltd.
These terms & conditions govern the use of www.kinology.gifts and the purchase of any goods and services from it. Please note that by using this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. You also acknowledge that you have read and understood these ‘Terms and Conditions’.
Disclaimer
The content of this website is general and is provided for information purposes only not advice. The information on this website is not and should not be regarded as medical advice. It should not be used to diagnose, treat, cure or prevent any disease and should not be used as a substitute or to replace consulting your own health physician. The information provided on this website is meant for educational and informational purposes only.
Any historical claims or information based on therapeutic properties of essential oils is still yet to be validated by modern scientific research.
To the fullest extent permitted by law, Kinology does not give any express or implied warranties and makes no representations in relation to this website. In particular, while reasonable care is taken in its preparation, Kinology does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so. You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.
In addition, to the fullest extent permitted by law, Kinology does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted. Kinology accepts no liability arising from your access to this website.
Prices and Payment
You agree to pay for all products and services you order. Prices given on product pages include standard delivery within Australia (see below under delivery for more detail). The price of products and services we offer may change without notice from time to time, but we will never change the price of anything you have already ordered and paid for. All prices are quoted in Australian dollars and are inclusive of GST. We accept payment by Visa, Mastercard, PayPal and Afterpay. Payment card use may be subject to processing fees for international purchases.
Where the order is to be delivered to an international address, you may need to pay customs charges to the relevant Government in addition to the order amount. Kinology cannot legally provide advice on what these charges may be.
The homepage and product pages will be updated when gift packs are no longer available to purchase, stating that the pack has sold out.
Afterpay
Afterpay is a payment system that allows you to place an order now and pay later in 4 equal instalments that are paid on a fortnightly basis. Afterpay is interest-free and accounts are approved instantly.
For more information on how Afterpay works, please visit https://www.afterpay.com/en-AU/how-it-works
to make a purchase using afterpay you will need:
- a debit or credit card
- to be over 18 years of age
- an australian residential address
Note: If paying with Afterpay, make sure you check the shipping details and recipient information before finalising as pre-saved information in this service can override our checkout.
We are unable to offer any account or technical support for issues you may be experiencing with your AfterPay account.
If you are experiencing an issue with your AfterPay account, or just have questions about their service, please contact AfterPay directly here.
Days of Operation
We are open Mon-Fri 9am – 4pm. All orders are despatched from our Melbourne HQ, therefore we do not operate on public holidays in Victoria. If you order a gift on a VIC public holiday, we will despatch on the next working day.
Ordering
You may order products from our site by placing an order through the product pages. By placing an order with us, you are making an offer to purchase the desired products and services from us. You are not permitted to order any products for resale to a third party. We reserve the right to refuse any order you place with us, for any reason, including but not limited to if the products requested are not available, payment not being processed successfully, we suspect your order is for commercial purposes, there is the possibility of fraud or there is an error in the price or description of the product you want to buy. Each offer you make to us and accepted by us creates a separate and binding agreement between you and us for the supply of the relevant products. Maximum order sizes apply, if you have large requirements, please contact us directly by emailing us at hello@kinology.gifts.
For us to put your order through, we need some information from you. Some of these include your name, contact details, billing address, delivery address, and payment details. For information on how we obtain, store, and use your personal information please see our Privacy Policy. You should receive a message on the screen confirming your order once your payment has gone through. If you don’t, there may have been a problem with processing your order. Please let us know if this happens by emailing help@kinology.gifts.
Delivery Options and Shipping Costs
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| Australia Standard | Metro areas: 2-6 days Regional areas: 5-8 days | FREE |
| Australia Express | Metro areas: 1-3 days Regional areas: 2-4 days | $10 |
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New Zealand |
8-12 days |
$10 AUD* |
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China / Rest of Asia |
8-15 days |
$20 AUD* |
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USA / Canada |
6-10 days |
$25 AUD* |
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UK / Ireland / Major Europe/ Rest of World 1 |
6-15 days |
$30 AUD* |
For further information regarding specific countries, please use this link to access the Australia Post website:https://auspost.com.au/service-updates/international-delivery-updates
Delivery times
Kinology uses reputable third-party contract couriers to deliver gifts across Australia, New Zealand, USA, United Kingdom & Canada. Orders received before 11am each day (excluding public holidays and weekends) will ship the very same day and be scheduled for delivery as per ‘Delivery Options and Shipping Costs’ above.
Please note we are not able to guarantee delivery at a specific time of day. Our courier partners do not provide same-day or next-day delivery services to all regional parts of Australia or to International markets but please get in touch if you would like to arrange a custom delivery and we will be more than happy to facilitate this if we can. In the circumstance of the gift not being received by the recipient within five days of the chosen dispatch date, Kinology will contact our third-party logistics company to launch an investigation. We aim to provide a resolution within 48 hours of the investigation launch. Unfortunately, we cannot deliver to PO Boxes.
Third-party courier service
We try hard to ship in the times quoted and faster if possible‚ but sometimes deliveries can be delayed beyond our control. Due to the reliance on third-party courier services, Kinology cannot be held responsible for delays during transit. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a gift not arriving at a certain time or place. If a gift has been delivered to a concierge or front desk at the address specified, we cannot be held responsible for the gift getting to the recipient. In regard to hospital deliveries, if the patient has been discharged the gift will be returned to Kinology HQ and a re-delivery fee will apply. In the unfortunate event of a delay or delivery issue, Kinology will work with the customer to assist in resolving any issues that may be a result of a third-party failure.
Tracking
When your gift pack is dispatched, you will receive an email containing a consignment number and tracking instructions. This number will allow you to track the progress of your parcel.
You will be notified by email as soon as your giftpack has been delivered to the recipient.
Our blends are hand-blended by us in small batches. Every giftpack is packaged with love and carefully inspected so it arrives to your recipient in perfect condition. However, we cannot guarantee unforeseen circumstances, such as damage or delay these results in a gift not arriving at a certain time or place.
In the unfortunate event of a delay or delivery issue, we will do everything we can to rectify it.
Please email or call us;
Email: help@kinology.gifts
Undeliverable items
A gift is considered as undeliverable if (i) the Recipient’s address is incomplete, incorrect, or cannot be located, (ii) there is no one at home to receive the gift and there is nowhere safe to leave the gift (iii) the delivery is refused by the recipient before opening the package.
All undeliverable gifts will either be (i) re-directed to a local post office for collection by the intended recipient or (ii) returned to Kinology HQ where the customer will be liable for all charges and fees incurred in returning, storing, or disposing of an undeliverable gift. When a gift is re-directed to a local post office a courier card will be left at the recipient’s address to inform them of their local collection point. Kinology cannot be held responsible for delays in the collection and pick-up of gifts, if Australia Post returns the gift to Kinology HQ, a re-delivery fee will apply.
Units and apartment buildings
Couriers sometimes face problems with delivering goods to units and apartment buildings which can result in gifts arriving late, going missing, or being returned to Kinology HQ. If gifts are being delivered to an apartment or unit address the customer is responsible for ensuring that the recipient will be available on the day to receive the gift. If the recipient is not home and the courier cannot gain access to the building to leave the gift in a safe place the gift will be deemed ‘undeliverable’ and either be (i) re-directed to a local post office for collection by the intended recipient or (ii) returned to Kinology HQ where the customer will be liable for all charges and fees incurred in returning, storing or disposing of an undeliverable gift.
In the event of an undeliverable gift being re-directed to a local post office, a courier card will be left at the original delivery address to inform the recipient where to collect the gift. Kinology is not responsible for gifts not collected by the recipient.
Incorrect and incomplete addresses
Please be very careful in providing us with correct, complete, and up-to-date address information. If you provide us with an incorrect or incomplete address and we deliver your order as per your instructions, we can accept no responsibility for the mistake. If we are unable to deliver to an incorrect or incomplete address and the order is returned to Kinology HQ, we can redeliver but the customer will incur an additional delivery charge.
Warranties, refunds, and cancellations
If for any reason your gift is not well received by your friend or you, we offer free returns and refund within 30 days of purchase.
If your product is unused and unopened. The giftpack must be return with all products as a whole. Individual products within a giftpack may not be, returned, refunded, or exchanged.
All refunds will be paid in full using the original payment method made.
Customer Returns:
Simply forward your “Kinology Order Confirmation” email with proof of purchase to help@kinology.gifts and specify your reason for return.
Kinology will respond within 24hrs with a prepaid return postal label via email, with instructions for returning the products.
Upon receipt of the product a refund will be applied to the original payment method made, with an email confirmation sent to you.
Return a Gift:
If you have received a gift and would like to return, email help@kinology.gifts with your reason for the return. You must provide your contact information, to allow us to track the customer who purchased the order.
Kinology will respond within 24hrs with a prepaid return postal label via email, with instructions for returning the products
Upon receipt of the product a refund will be applied to the customer’s original payment method made, with an email to both you and the customer.
Alternatively you’re welcome to return the pack in person to:
Kinology HQ
368 Reserve Rd
Cheltenham VIC 3192
A refund will be processed upon receipt of the returned products (in unused original condition) via the method of original payment. Please allow up to 5 working days for the funds to present on a statement.
International Returns
Due to different currencies, prices and taxation laws, we are currently unable to coordinate a refund for any Kinology products, that have been purchased in a country other than Australia.
Please note, we don’t offer refunds or exchanges for change of mind where a product has been used or opened.
However, if you’re not happy with your order or should you experience an adverse reaction to a Kinology product, or any quality concerns with your product, please email help@kinology.gifts immediately.
We are unable to offer a refund if incorrect delivery information is given to us. It’s the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions. If the wrong delivery address is given, we can re-deliver, but this will be at an additional cost.
User Comments, Feedback And Other Submissions
At Kinology we are doing our best to help everyone feel seen and supported. If for any reason you have a negative experience with Kinology, please contact us directly through at help@kinology.gifts
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Liability and General Matters
We are not liable to you for any consequential, indirect, special, punitive, remote or incidental damages or for any loss of profit, loss of data, loss of goodwill, loss of business, loss of opportunity, increased financing costs, or any failure to realise anticipated savings or any type of commercial or economic loss.
All goods supplied to you come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You may also be entitled to remedies that cannot be excluded under the Australian Consumer Law if any services supplied to you fail to meet a consumer guarantee under the Australian Consumer Law.
Nothing in this document excludes, restricts or modifies any condition, guarantee, warranty, right or liability protected by law to the extent that such exclusion, restriction or modification would render this document or any provision of this document void, illegal or unenforceable. Save for in relation to claims you make under the Australian Consumer Law, the maximum amount we will be liable to you in connection with any claim (or claims) you make in relation to your use of our sites and buying products from us is limited in aggregate to the amounts you have paid us for the provision of goods or services.
Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.
You own the intellectual property rights in the data you provide us. We own (or have rights to use) all other intellectual property existing in and developed in connection with this site. You have no rights to use in any way any of our intellectual property including but not limited to using, copying, embedding (in another website) any design, text, marks and graphics appearing on our site.
These terms and conditions may be amended from time to time and it is your responsibility to appraise yourself of the current version applying to your orders by checking this site for the latest version of this document.
This site may contain links to external websites that are not operated by us and you agree that no representations or warranties are made by us in connection with those links and that we have any responsibility or liability for those websites and that the provision of the links do not indicate, expressly or impliedly, that we endorse the site or the products or services that are provided at those sites.
If any provision of this document is held to be invalid or unenforceable, such provision will be severed and the remaining provisions will remain in effect. Headings are for reference purposes only and do not form part of this document. Any failure to act on a breach by you or others doesn’t waive the right to act on subsequent or similar breaches.
All sections which by their nature are intended to survive termination of this document will be deemed to survive. This document is governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place. Any rights or remedies to which you are entitled under the Australian Consumer Law arise independently of these terms and conditions and the jurisdictional selection provision above does not apply to any claim you may have under the Australian Consumer Law.
If you need further assistance please contact us on help@kinology.gifts
Promotion Terms and Conditions
‘Discounts and offers’
These Terms and Conditions govern all Kinology discounts and promotions. Participation in a Kinology discount or promotion is deemed acceptance of these Terms and Conditions. Any purchase not complying with these Terms and Conditions is invalid.
Eligibility
1.1 The promotional discount is available to individual purchasers only. It is not applicable to institutional or trade purchases.
1.2 The promotional discount is only valid for purchases made online via www.kinology.gifts
1.3 Only one promotional discount code can be used per order.
1.4 A promotional discount code cannot be used:
1.4.1 after an order has been placed; or
1.4.2 in conjunction with any other offer or discount
1.5 Promotional discounts are:
1.5.1 only available while stocks last;
1.5.2 non-transferable, not for resale, and not redeemable for cash; and
1.6 Kinology reserves the right to withdraw, amend or cancel a discount offer at any time.
Promotion Terms
2.1 Kinology reserves the right to withdraw any promotion codes or offers at any time and without notice.
General
3.1 Kinology will not sell your personal information to others or release it to others without your prior consent, and will only use your personal data as outlined in our privacy policy.
3.2 Kinology reserves the right to amend these Terms and Conditions at any time. Any revised version will be effective immediately that it is displayed on this website.
3.3 In the event that these Terms and Conditions are translated into any language other than English, the terms of the English Language version shall prevail in the event of any conflict.
Prizes, Giveaways & Substitutions
4.1 If the prize specified by Kiniology in a giveaway is not available for any reason at the time of sending, we will substitute the prize for a product of equal or greater value, decided by Kinology.
Promoter’s Details
5.1 The Promoter is STUDIO KIIN PTY LTD, having its registered office at 368 Reserve Rd, Cheltenham VIC 3192
5.2 These Terms and Conditions shall be governed by the law of Victoria, Australia.