Delivery options and shipping costs
| Method | Delivery Time (est) | Price |
|---|---|---|
| Australia Standard | Metro areas: 3-5 days Other areas: 2-7 days | FREE |
| Australia Express | Metro areas: 2-3 days Other areas: 2-7 days | $10 AUD |
| New Zealand (Zone 1) | 8-10 days | $10 AUD |
| China / Rest of Asia (Zone 2) | 8-15 days | $20 AUD |
| USA / Canada (Zone 3) | 6-10 days | $25 AUD |
| UK / Ireland / Major Europe / Rest of World 1 (Zone 4) | 6-15 days | $30 AUD |
Delivery times
Kinology uses reputable third-party contract couriers to deliver gifts across Kinology uses reputable third-party contract couriers to deliver gifts across Australia, New Zealand, Asia, USA, Canada, United Kingdom & Europe. Orders received before 11am each day (excluding public holidays and weekends) will ship the very same day and be scheduled for delivery as per ‘Delivery Options and Shipping Costs’ above. Please note we are not able to guarantee delivery at a specific time of day. Our courier partners do not provide same-day or next-day delivery services to all regional parts of Australia or to International markets but please get in touch if you would like to arrange a custom delivery and we will be more than happy to facilitate this if we can. In the circumstance of the gift not being received by the recipient within five days of the chosen dispatch date, Kinology will contact our third-party logistics company to launch an investigation. We aim to provide a resolution within 48 hours of the investigation launch.
Tracking
When your gift pack is dispatched, you will receive an email containing a consignment number and tracking instructions. This number will allow you to track the progress of your parcel. You will be notified by email as soon as your giftpack has been delivered to the recipient. Our blends are hand-blended by us in small batches. Every giftpack is packaged with love and carefully inspected so it arrives to your recipient in perfect condition. However, we cannot guarantee unforeseen circumstances, such as damage or delay these results in a gift not arriving at a certain time or place. In the unfortunate event of a delay or delivery issue, we will do everything we can to rectify it.
Please email help@kinology.giftsUndeliverable Items
A gift is considered as undeliverable if (i) the Recipient’s address is incomplete, incorrect, or cannot be located, (ii) there is no one at home to receive the gift and there is nowhere safe to leave the gift (iii) the delivery is refused by the recipient before opening the package.
All undeliverable gifts will either be (i) re-directed to a local post office for collection by the intended recipient or (ii) returned to Kinology HQ where the customer will be liable for all charges and fees incurred in returning, storing, or disposing of an undeliverable gift. When a gift is re-directed to a local post office a courier card will be left at the recipient’s address to inform them of their local collection point. Kinology cannot be held responsible for delays in the collection and pick-up of gifts, if Australia Post returns the gift to Kinology HQ, a re-delivery fee will apply.
Days of operation
All orders are sent out from Kinology HQ Melbourne, therefore we do not operate on public holidays in Victoria. If you order a gift on a public holiday, we will despatch on the next working day.